Sport Bet Privacy Policy – Malaysia Personal Data Protection

This Privacy Policy ("Policy") describes how Sport Bet ("we", "platform", "Company") collect, use, store, disclose, and protect your personal information when you use the sportbet-play.com website and all related services.

We at Sport Bet understands how important privacy is to every Malaysian user who entrusts their personal information to us. Whether you are a football fan who follows the Malaysia Super League and EPL, a badminton enthusiast, a live casino aficionado, or a dedicated slots player — your data is a trust we safeguard with full accountability.

By using the Sport Bet, you agree to the collection and use of information as described in this Policy. If you do not agree with any part of this Policy, please discontinue use of our services.

Sport Bet collect various types of personal data when you interact with our platform. The following are the main categories of data we collect:

2.1 Registration & Identity Data

When you register an account Sport Bet, we collect:

2.2 Financial & Transaction Data

For the processing of deposits and withdrawals via local Malaysian payment methods, we retain transaction records including amount (in RM), date, and method — whether Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX (Maybank2u / CIMB Clicks). We does not store credit card numbers or bank account information directly.

2.3 Platform Activity Data

We collect data related to your activity on the platform, including betting history, games played, session duration, and account preference settings. This data is used to improve the user experience and maintain platform integrity.

2.4 Technical Data

Our systems automatically record technical information when you access the platform, such as IP address, device type, operating system, browser type, and system log data. This data is not used to directly identify individuals but assists in maintaining system security.

Sport Bet uses collected data solely for legitimate and reasonable purposes, including:

• Account Management: Creating and maintaining your account, verifying your identity, and ensuring login security.
• Transaction Processing: Processing deposits and withdrawals in RM via your chosen Malaysian payment methods, securely and promptly.
• Service Provision: Gives you access to all games and platform features — football, badminton, live casino, slots, baccarat, and jackpot.
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, and unauthorized access to your account.
• Legal Compliance: Fulfilling KYC (Know Your Customer) and AML (Anti-Money Laundering) obligations as required by regulatory authorities.
• Service Communications: Sending important account notifications, transaction confirmations, and policy updates.
• Product Improvement: Analyzing usage patterns (in aggregate form that does not identify individuals) to improve platform design and functionality.
• Responsible Gaming: Monitoring gameplay patterns to identify early signs of problem gambling and offering appropriate assistance to members who may need support.

Sport Bet do not sell, rent, or disclose your personal data to any third party for commercial purposes. However, there are limited situations where we need to share your data with certain parties:

4.1 Trusted Service Providers

We work with third-party service providers who help us operate the platform, including payment processors (to handle your RM transactions via Touch 'n Go, DuitNow, GrabPay, and others), game providers (such as Evolution Gaming, Pragmatic Play, PG Soft), and technology infrastructure service providers. All these providers are bound by strict confidentiality agreements and may only use your data for purposes specified by us.

4.2 Legal Requirements

We may disclose your data to government authorities or regulators where required by Malaysian law or a valid court order. This includes requirements related to crime prevention, money laundering, or official investigations. In all such cases, we will ensure disclosure is limited to the minimum necessary.

4.3 Business Restructuring

In the event of a merger, acquisition, or sale of assets Sport Bet, user data may be transferred as part of that business transaction. You will be notified in advance, and your privacy will continue to be protected by the new entity.

We take the security of your data seriously and have implemented a range of technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure:

• 256-bit SSL/TLS Encryption: All communications between your browser and Sport Bet's servers are encrypted using bank-grade security protocols.
• Data-at-Rest Encryption: Personal data stored in our databases is encrypted using the industry-standard AES-256 algorithm.
• Internal Access Controls: Only authorised staff with a clear business need are permitted to access your personal data. All access is logged and strictly monitored.
• Two-Factor Authentication (2FA): Available to all member accounts as an additional layer of security.
• Regular Security Audits: Our systems undergo regular penetration testing and security audits by independent specialists.
• 24/7 Monitoring: Our cybersecurity team continuously monitors our systems to detect and respond to any threats or suspicious activity.

While we invest heavily in data security, no system is ever completely 100% secure. In the event of a data breach affecting your personal information, we will notify you and the relevant authorities within the timeframe required by law.

Sport Bet uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

6.1 Essential Cookies (Required)

These cookies are required for the platform's core functions — including login session authentication, security, and language preferences. Without them, the platform will not function properly. These cookies cannot be disabled.

6.2 Analytical Cookies (Optional)

We use analytics data to understand how members interact with our platform — which pages are visited most, time spent, and navigation patterns. This data is collected in aggregate form that does not identify individuals. You may opt out of analytics cookies through your browser settings.

6.3 Functional Cookies (Optional)

These cookies remember your preferences such as language, font size, and display settings to provide a more personalized experience. Disabling these cookies means some preferences may need to be reset each time you visit.

Sport Bet retain your personal data only for as long as necessary to fulfill the purposes stated in this Policy or as required by law:

• Active Account Data: Retained for as long as your account remains active and for 5 years following account closure for audit and legal compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in compliance with Malaysian legal requirements on financial reporting and anti-money laundering.
• Customer Support Communication Logs: Retained for 2 years from the date of last interaction for quality assurance purposes.
• Technical Data & System Logs: Retained for 90 days for security maintenance purposes and incident investigation where required.

Once the retention period expires, data will be securely deleted using methods that ensure it cannot be recovered. You may request early deletion of your data, subject to any legal obligations that may prevent us from doing so immediately.

As a member Sport Bet and individuals protected under Malaysia's Personal Data Protection Act 2010, you have the following rights in relation to your personal data:

To exercise any of these rights, contact our Data Privacy Officer at privacy@sportbet-play.com or via Live Chat within the platform. We will respond within 14 working days.

Sport Bet is a platform strictly restricted to individuals aged 18 and above. We do not knowingly collect, process, or store personal data belonging to minors.

If we become aware that we have collected personal data from someone under the age of 18, we will take immediate steps to delete that information and close the associated account. Parents or guardians who suspect their child has registered on our platform are requested to contact us at support@sportbet-play.com immediately.

Sport Bet reserve the right to amend or update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Our notification procedure:

• Material Amendments: We will send email notifications to all registered members and display a prominent notice on the platform at least 7 days before any amendments take effect.
• Minor Amendments: Minor changes such as language corrections or added clarifications may take effect immediately, with the "Last Updated" date at the top of this document revised accordingly.
• Version History: You may request a copy of any previous version of our Privacy Policy by contacting us, should you need it for reference purposes.

Continued use of the platform Sport Bet following the effective date of any amendment constitutes your acceptance of the updated Policy. If you do not agree with the changes, you should discontinue use of the platform and contact us to close your account.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Privacy Team Sport Bet through the following channels: